The services team covers the wide range of job roles a private household or hotel needs to function at peak performance and provide a high-quality service. Jobs include everything from valets and butlers to housekeeping and kitchen staff.
Many of the job roles in this sector do not require any previous experience, although it can help when applying for manager and supervisor roles. Service sector jobs are available in a range of different hotels, villas and resorts around the world from 5-star luxury retreats to self-catering accommodation and none of these can function properly without the right team working in the background to ensure that everything is right.
Although many of the roles within the service sector can be learnt on the job, applicants across the board must be able to be punctual and professional at all times, have good communication skills with both guests and other staff members and be ready to help with any problems that should arise.
Butler’s, concierges and host/hostesses who provide a personal service to guests must have a working knowledge of all aspects of the hotel and its amenities, be willing to work with other departments to meet guests needs and recommend and arrange amenities for guests.
For managerial and supervisor roles, job experience is highly recommended for many positions, but more important is the ability to show leadership skills, being able to communicate with staff members and to solve any problems quickly and efficiently. Managerial roles may also include tasks such as planning staff rotas, payroll or dealing with vendors, so some basic computer skills may also be required.
The service team is largely unseen by guests and visitors but is at the heart of any high-quality service that will have guests coming back again and again.